Last updated: 6 August 2026. When and how we refund Coach Search subscription payments.
If you've just subscribed to Coach Search and change your mind, you have 14 days from the date your first payment was taken to request a full refund — no questions asked. Email hello@coach-search.co.uk from the address on your account and we'll process it within 5 working days.
Subscriptions paid monthly can be cancelled at any time from your billing dashboard. Your listing stays live until the end of the period already paid for; we do not pro-rata refund the unused remainder of the month.
Subscriptions paid yearly can be cancelled at any time. Your listing stays live until the end of the year already paid for. By default we do not refund the unused months — you've already received the discount that the yearly plan offers — but if your circumstances have changed materially, get in touch and we'll consider a partial refund.
If we increase our prices, existing subscribers continue at the original price for the remainder of the period already paid for. We email at least 30 days before any price change takes effect.
If your renewal payment fails, your listing stays live for 7 days while Stripe retries. After that the listing is hidden. We don't charge you again for the same period if the renewal failed; the next valid charge starts a fresh period.
Listings granted under a promotional or complimentary code don't involve a payment and so aren't refundable. They aren't transferable to other people.
Email hello@coach-search.co.uk from the email on your Coach Search account, with "refund" in the subject line. Include the date you subscribed and a sentence on why if you'd like.